Terms of Service


This website is operated by London Hair & Beauty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to London Hair & Beauty Ltd. London Hair & Beauty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Copyright for all visual media created by or on behalf of London Hair and Beauty Ltd (t/a London Makeup School and London Hair Academy) will belong equally to the photographer, the academy and any stakeholders involved which includes models, students and tutors, unless otherwise specified within a contract. Ownership visual media will be owned by London Hair and Beauty Ltd and cannot be sold by any other party/stakeholder.  London Hair and Beauty reserve the right to use these visual media at their discretion for any purpose. Images created on Pro Portfolio Days falls outside of this ownership right, only images purchased by students on the Pro Portfolio Day can be sold to third parties by the paying students.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We will take all reasonable care to ensure that all details, descriptions, images and prices of products and courses appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


You agree to indemnify, defend and hold harmless London Hair & Beauty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@thelondonmakeupschool.com.


A student is accepted for enrolment once a 20% deposit payment has been received and an enrolment confirmation email has been sent by London Hair & Beauty Ltd. This deposit payment is non-refundable, but may be transferred to another course/date (within 12 months) at London Hair & Beauty Ltd’s discretion.

Full course fees must be paid via bank transfer, credit/debit card or in cash a week before the course commences, unless a payment plan or other method of payment is previously agreed and has been confirmed via email. London Hair & Beauty Ltd reserves the right to cancel a course/courses if full payment (or payment plan instalment) has not been received.

All course fees include 20% VAT.

Course fees do not include travel, accommodation, beverages or meals.

Students requesting dates not listed on our websites will be charged an additional fee for scheduling new dates. London Hair & Beauty Ltd reserve the right to allocate further students to these dates, unless previously agreed.


Students must provide sufficient notice for all cancellations. Minimum 14 working days for cancellations and minimum 10 working days for rebookings (where applicable) – For courses longer than 1 week in duration a minimum of 28 working days must be given for cancellations and rebookings.

All cancellations must be made directly over the phone to the office and followed up with an email.

In the event of cancellation of courses/examinations by the student, deposit payments will not be refunded and London Hair & Beauty Ltd reserves the right to charge 100% of course fees. In the event of a rebooking there will be a charge of up to £100 dependant upon course plus an admin charge of £12. Rebooking fee, admin charge and any remaining course fees must be paid in full before rebooking.

Should the course be cancelled by London Hair & Beauty Ltd due to unforeseen circumstances, bad weather, terrorism or act of God, then London Hair & Beauty Ltd would not refund students. An alternative course date will be offered.


On occasion, there will be no shows and last minute cancellations when it comes to models that at are not in the control of London Hair & Beauty Ltd.
Models can also book themselves in for opportunities and may not be suitable for the treatment.
London Hair & Beauty Ltd has a process to minimize this but on occasion these incidents will occur.
London Hair & Beauty Ltd takes no responsibility or liability in any form in these situations.


Students must complete and email back their initial assessment forms in order to complete their enrolment onto their course. Failure to do so may result in students being refused commencement of their course and moved to another course date.

Students are required to attend all dates of their course. If students fail to attend any part of their course for any reason, London Hair & Beauty Ltd will not offer refunds. Catch up dates are at the discretion of London Hair & Beauty Ltd and subject to availability.

Students should arrive on time, as stated on their joining letter. Students should contact London Hair & Beauty Ltd at the earliest opportunity if they cannot arrive on time.

London Hair & Beauty Ltd reserves the right to withhold certificates for poor attendance.

Absence should be avoided wherever possible. Any time off for personal reasons, religious holidays, etc. must be discussed and agreed before booking.


Students are expected to look presentable and professional at all times and maintain a professional manner. Rude and abusive behaviour will not be tolerated and will result in immediate termination of courses. No refunds will be given.

All rooms are to be kept in a clean and tidy manner. Students who cause any damages to London Hair & Beauty Ltd’s property will be held responsible and charged appropriately. If necessary, police will be informed.

Theft will not be tolerated and will result in immediate termination of all classes and no refund given. Police will be informed.

Students should not remove any property from the school without prior consent.

If translators are required, they must be arranged and paid for by the student. London Hair & Beauty Ltd must be notified of translator’s attendance at time of booking.

Any personal belongings at the premises are left at the students own risk. London Hair & Beauty Ltd accepts no responsibility for any loss or damage.

London Hair & Beauty Ltd reserves the right to change courses, dates, examination dates, examination locations, course content and fees without any prior notice.

London Hair & Beauty Ltd reserves the right to change or restructure course content in order to best cater for students learning abilities. This can result in an increase or a decrease in course content.

If a student fails to attend an examination for any reason, London Hair & Beauty Ltd is not obliged to offer the next available exam date.

Students who fail assessments due to poor attendance and negligence of coursework/homework will be asked to pay for any extra classes needed in order for them to pass their assessments. London Hair & Beauty Ltd are not liable for this extra cost.

London Hair & Beauty Ltd accepts no liability for adverse affects or issues related to products which students have not trained with. This includes any changes to product content or if products are discontinued by their manufacturer after training.

London Hair & Beauty Ltd accepts no liability for treatments that students perform after training is completed. All students are advised to make sure they have both personal and public liability insurance before utilising knowledge gained at London Hair & Beauty Ltd.

London Hair & Beauty Ltd cannot be held responsible for any external links/websites or their content.

London Hair & Beauty Ltd reserve the right to change location of courses between all registered premises’ (prior notice will be given).

All terms and conditions are accepted by students upon booking any courses.


No applicant or student receives less favourable treatment on grounds of sex, age, race, colour, nationality, ethnic or national origins, disability, political or religious belief. Students are treated on the basis of their relevant merits and abilities.

Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelondonmakeupschool.com.


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thelondonmakeupschool.com and send your item to: 155 Curtain Road, London Shoreditch United Kingdom EC2A 3QY.


To return your product, you should mail your product to: 155 Curtain Road, London Shoreditch United Kingdom EC2A 3QY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Privacy Policy

This privacy policy sets out how London Hair and Beauty Ltd (trading names: London Makeup School, London Hair Academy and London Beauty School) uses and protects any information that you give London Hair and Beauty Ltd when you use this website.

London Hair and Beauty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

London Hair and Beauty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and course interests
  • Other information relevant to customer/students

What we do with the information we gather

We require this information to understand your needs, respond to your enquiries and provide you with a better service.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to our other schools or other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to London Hair and Beauty Ltd 155 Curtain Road, London, EC2A 3QY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.